Contact
| support@bushcraftsoftware.com | |
| Hours | Monday to Friday, 8 am to 5 pm Mountain Time (US), excluding US public holidays |
| Products | Pathfinder for Jira, Firebreak for Jira |
Response times
| Critical | Within 24 hours. The app is down, blocking your work, or you suspect a security or data issue. Put "Critical" in the subject line. |
|---|---|
| Everything else | Within 5 business days. Questions, bugs with a workaround, and feature requests. |
What to include
- The app and your Atlassian site URL (for example, yourcompany.atlassian.net)
- What you did, what you expected, and what happened
- Screenshots or error text, with any sensitive data removed
Don't send passwords, API tokens or full exports of your data. We'll never ask for them.
Security issues
If you think you've found a security vulnerability in one of our apps, email support@bushcraftsoftware.com with "Security" in the subject line. We treat these as critical.